--- title: Tech Support FAQ --- [Skip to content](https://www.support.kanetech.co.uk/faq/tech-support#main-content) ![KaneTech Logo V2 Transparent](https://148550150.fs1.hubspotusercontent-eu1.net/hub/148550150/hubfs/KaneTech%20Logo%20V2%20Transparent.png?width=500&height=375&name=KaneTech%20Logo%20V2%20Transparent.png)Homepage - [Home](https://kanetech.co.uk) - [Support Home](https://www.support.kanetech.co.uk?hsLang=en-gb) - [FAQ](https://www.support.kanetech.co.uk/faq?hsLang=en-gb) - [Contact](https://kanetech.co.uk/contact) - [Home](https://kanetech.co.uk) - [Support Home](https://www.support.kanetech.co.uk?hsLang=en-gb) - [FAQ](https://www.support.kanetech.co.uk/faq?hsLang=en-gb) - [Contact](https://kanetech.co.uk/contact) Device not connecting to the Internet **Forget the network and reconnect:**In your Windows settings, go to "Network & Internet" > "Wi-Fi" > "Manage known networks" and select your Wi-Fi network to forget it, then reconnect.   **Disable and re-enable your Wi-Fi adapter:**Right-click the Wi-Fi icon in the system tray, select "Open Network and Sharing Center," then click on your Wi-Fi adapter and choose "Disable" and then "Enable".   **Run the Windows Network Troubleshooter:**This can help identify and fix common network problems.   **Reset TCP/IP stack:**Open Command Prompt as administrator and type `ipconfig /flushdns` and then `netsh int ip reset`. (To open Command Prompt type "cmd" then right click and run as an administrator) **Check for interference:** Other devices (cordless phones, baby monitors, microwaves) can interfere with Wi-Fi signals.   **Temporarily disable firewall and antivirus software:** See if these programs are interfering with your internet connection. --- [Privacy Policy](https://kanetech.co.uk/privacy-policy) · [Terms and Conditions](https://kanetech.co.uk) · © 2026. All rights reserved.